帮助与支持
遇到问题或有建议，请发邮件到 support@geteasyinput.com，我们通常会在 2 个工作日内回复。来信时请附上 macOS 版本和问题的具体表现。
常见问题
怎么用？
在任何可以打字的地方，按住快捷键（默认是 Fn / 🌐 键）说话，说完松开，文字会自动打到光标处。快捷键可以在菜单栏「轻说」图标 → 设置里更换。
按快捷键没有反应 / 文字打不进去
需要同时开启两项权限：
- 打开「系统设置」→「隐私与安全性」→「麦克风」，打开「轻说」。
- 打开「系统设置」→「隐私与安全性」→「辅助功能」，打开「轻说」。如果已经打开仍然无效，请先把它关掉再重新打开。
也可以点菜单栏的「轻说」图标，状态行显示“权限未开启”时直接点它，按引导操作。
按 Fn 键弹出了表情或切换了输入法
打开「系统设置」→「键盘」，把「按下 🌐 键时」改为「不执行任何操作」；或在轻说的设置里把快捷键换成右 Option 等其他按键。
我的录音会上传吗？
不会。识别完全在你的 Mac 上完成，录音只在内存中处理，用完即丢。详见 隐私政策。
免费版和 Pro 有什么区别？
免费版每天可以输入 50 句，第二天自动恢复。订阅 Pro 后不限次数，识别效果和隐私保护完全相同。
如何取消订阅？
打开 Mac 上的 App Store，点左下角你的名字 →「账户设置」→「订阅」旁的「管理」，选择「轻说 Pro」后点「取消订阅」。取消后，当前周期结束前仍可继续使用 Pro。也可以直接打开 Apple 订阅管理页。
换了 Mac 或重装后 Pro 不见了
用购买时的 Apple ID 登录 App Store，然后在「轻说」的订阅页点「恢复购买」。
如何申请退款？
订阅款项由 Apple 收取，请在 reportaproblem.apple.com 提交退款申请。
Support
For questions or feedback, email support@geteasyinput.com. We usually reply within 2 business days. Please include your macOS version and a description of the issue.
FAQ
How do I use it?
Wherever you can type, hold the hotkey (Fn / 🌐 by default), speak, and release. The text appears at your cursor. You can change the hotkey in the menu bar icon → Settings.
Nothing happens / text is not inserted
Two permissions are required:
- System Settings → Privacy & Security → Microphone: turn on EasyInput.
- System Settings → Privacy & Security → Accessibility: turn on EasyInput. If it is already on, turn it off and on again.
Pressing Fn opens the emoji picker or switches input source
Go to System Settings → Keyboard and set “Press 🌐 key to” to “Do Nothing”, or choose another hotkey such as Right Option in EasyInput’s settings.
Is my audio uploaded?
No. Recognition runs entirely on your Mac and audio is discarded right after use. See our Privacy Policy.
How do I cancel my subscription?
Open the App Store on your Mac, click your name at the bottom left → Account Settings → Subscriptions → Manage, choose EasyInput Pro and click Cancel Subscription. You keep Pro until the end of the current period. Or open Apple subscription settings directly.
Pro is missing on a new Mac or after reinstalling
Sign in to the App Store with the Apple ID you purchased with, then click “Restore Purchases” on EasyInput’s subscription page.
How do I request a refund?
Payments are handled by Apple. Please request a refund at reportaproblem.apple.com.